This website is operated by Avid Heating Ltd.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
We collect personal information about you when you access our website, contact us, send us feedback, purchase materials or services via our website and compete customer surveys via our website.
We collect this personal information from you either directly, such as when you contact us or purchase materials or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect may include:
We use this personal information to:
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We require you to provide your name and address to enable us to carry out the services. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We will not transfer your personal information outside the European Economic Area (EEA).
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We would like to send you information about goods and services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you [insert details, eg complete our online order form for the first time].
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
It may take up to 5 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
If you wish to contact us please send an email to firstname.lastname@example.org or write to Central Office, Cobweb buildings, Lyford, Oxon OX12 0EE or call 01865 703303.